Interface software

qualityprocessindustrial

Increase the quality of your service and save noticeably on costs by processing your information smarter. All relevant service information on your machines and systems is linked from the various source systems. Via a user-friendly interface - the Service Assistant - this information is provided to every user, regardless of whether it is a maintenance engineer, service technician, support or your customers themselves. You are not yet sure what your service actually needs? No problem! You have the possibility to let your Service Assistant grow piece by piece and thereby support your service employees, customers and other users of service information in an optimal and user-oriented way. Fast and efficient troubleshooting during machine downtime With the Service Assistant, you are able to maintain the schedules of your service staff centrally and in an efficient manner. If an error message occurs on one of your machines, your customer can immediately transmit the displayed error code to the Service Assistant. This informs the service employee of the defect, who is immediately on the spot with the right tool. Using video instructions provided by the Service Assistant, the repair process can be carried out quick and easy. Afterwards, important key data is transmitted directly to headquarters, enabling you to plan repairs better in the future. In this way, the Service Assistant saves you as a machine manufacturer, but also your customers, a lot of time and money! Carry out maintenance work flexibly Regular maintenance is part of the daily routine for many industrial machine builders. With the Service Assistant from Fischer