Control software Digital Remote O&M Platform

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Confronting Problems of Traditional Services Telephone Technical Consulting When encountering technical issues, on-site O&M personnel contact HollySys experts via phone for guidance. Due to the limited visibility of actual on-site conditions and equipment status through voice-based communication, this reliance solely on experiential analysis and judgment might result in a “visual blind spot”, consequently leading to low efficiency in problem-solving. On-site Service When addressing technical issues, on-site O&M personnel might face challenges in precisely pinpointing technical issues due to their insufficient mastery of control algorithms. Therefore, expert technical support becomes necessary. However, the dispersed nature of project sites presents a limitation on the availability of expert resources to simultaneously address issues across multiple locations. Introduction HollySys Digital Remote O&M (Operation and Maintenance) Platform could facilitate seamless communication between clients and our experts and provide direct connections to on-site equipment. The platform enables expert remote consultations ensuring prompt responses and accurate issue identification, to achieve one-stop service solutions for the clients. Clients are able to gain instant access to HollySys' O&A teams for remote support, maximizing efficiency in issue resolution. When required, the HollySys engineers could promptly access relevant equipment remotely, to provide instant response and immediate service. Let the problem be solved.