IDC names PTC leader in IDC MarketScape 2024 for worldwide warranty service management applications.
Learn how to overcome today’s warranty challenges
-High warranty cost and lower service revenue due to inefficient warranty processes
-Low warranty reimbursements recovered from suppliers
-Inefficient product return process causes delays in returns
Need to track manufacturer & OEM service status of recall campaigns from start to finish
-Inadequate inspection processes result in poor product quality & high warranty costs
-Delays in ordering of parts & lack of visibility of orders requires manual processing and tracking
-Erroneous claims being submitted & unnecessary repairs processed due to lack of systematic rules to validate correct part claims