Collaboration between internal and external stakeholders helps solve and prevent quality issues.
Collaborate on quality issues with external and internal parties
People must come together to solve quality issues. Now, you can pursue problem-solving processes efficiently in collaboration with stakeholders.
The SAP Quality Issue Resolution solution empowers you to define, plan, and implement your problem-solving processes. With predefined steps based on standardized methodologies, such as 8D, you can better ensure product quality.
Cloud deployment
Quality issue identification
Support for immediate action
Root-cause analysis and preventative tasks
Key benefits
Maintain and improve quality consistently
Strengthen product quality with standardized problem-solving processes and boost efficiency using close collaboration with internals, external suppliers, and customers.
Reduce the risk of quality nonconformance
Process quality issues efficiently by determining the main root causes to enable corrective and preventive measures in order to lower future quality costs.
Take advantage of automatic processes
Transfer data automatically from quality notification to the problem-solving document, such as material number, defect details, supplier, and customer.
Features of SAP Quality Issue Resolution
Transparent and intuitive issue handling
Use standardized problem-solving processes based on 8D methodology for supplier and customer resolutions
Evolve from siloed solutions for quality issues to a central tool for problem-solving with systematic processing