Project management software ESM

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Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform. See how it works SoftExpert ESM is a software solution for corporate service and IT service management (ITSM). It is based on best corporate services practices, including ITIL® and other frameworks widely adopted by the market. Improve productivity and quality of services, reduce response times, and boost results Requests Centralize the service request process for different areas such as IT, HR, financial and legal, among others. Prioritize requests, optimize the distribution of activities and avoid overloading the team. Track the status of requests and automate alerts and notifications for those responsible. Store the knowledge generated from the history of requests and problem resolution. Self-service portals Encourage self-service through personalized service portals, avoiding redundant requests and allowing users to solve their own demands. Provide pre-formatted procedures and knowledge bases to employees, customers and partners. Optimize company activities and allocate resources to more important demands. Service Catalog Create service requests with a central repository updated in real time. Simplify opening requests and tickets by creating unified service catalogs for each department. Design specific workflows for each need with process modelers and no-code electronic forms. Integration Easily integrate service processes with resource, portfolio, and project management. Investigate occurrences with built-in root cause analysis resources.