Customer service management mobile app Chatbots

automated

Automate and escalate. Answer simple queries in a Chatbot and transition from a bot to a Live Chat when questions get complex. Or, offer Live Chat from the get-go and connect customers directly to a real person from the start. Pop-up message Proactively engage prospects or customers Trigger Chatbot and/or Live Chat based on specific behaviors to offer service or sales assistance and write the initial message for a Chatbot to set the tone. Automated customer service Help prospects and customers around the clock by creating Chatbots with our intuitive, visual, and codeless builder. Manage your Chatbots and how they are triggered based on conditions you set. Routing & Queue Create custom routing logic without any coding necessary Route the incoming chats designated for agents based on time zone, country and/or language, or topic, so questions reach the team best equipped to help. Set up fallback options to make sure every chat is handled. Live Chat Connect customers to live agents Agents can view customers’ Chatbot chat history and enter a conversation with context. Customers never need to fully re-explain their challenges when switching between communication channels. Feature: Proactive Live Chat Agents can also use Live Chat for targeted outreach, enabling them to create and close more opportunities. Post-Conversation Feedback Learn and improve Create and trigger a customizable feedback form after a Live Chat or Chatbot interaction has ended. Customers can rate or qualify their experience to help you make actionable improvements.