Customer service management mobile app Digital Customer Service

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Empower your service team with tools that help, not hinder. Deliver exceptional online service experiences with omnichannel digital customer service in one platform. Support the customer journey with one platform “Co-Browsing is a key instrument in our new hybrid world. By guiding our customers, be it through the app or the web, we create an ‘aha’ moment with the customer which increases customer satisfaction and improves our service in the long run. Thus, we unite both worlds. Every customer service department should have Co-Browsing in its portfolio.” Chatbots Provide proactive and automated customer service Be available to help your customers around the clock. Create your own Chatbots with our intuitive, visual, and codeless builder, and automate basic FAQs with a Chatbot directly on your website. If customer questions get too complex, let a Chatbot transition customers to an agent on Live Chat. Live Chat Provide quicker support and transition seamlessly from bot to human Seamlessly transition from an automated Chatbot to a human-to-human experience using Live Chat. Enable your team to answer questions faster with pre-defined templates and organize teams at scale. Video Chat Switch from text to video in one click Give your team the option to switch from text to video on your website – in just one click – and create an even more personalized experience. Co-Browsing Benefit from visual context, all without downloads Let your team benefit from the power of visual context. Use Co-Browsing to see exactly what customers see on your website in just one click. For maximum customer privacy, sensitive customer data is automatically masked from agents.