Video recorder

Neptune Lite allows to show evidence of the manual preparation process of the orders and of the presence of the articles before possible future claims of the clients. Currently there is an exponential growth in the eCommerce sector, companies that already had an online sales channel have been joined by many companies that have been forced to complement their traditional physical sales model with a new electronic commerce channel through of eCommerce platforms. To meet the existing demand, the presence of various warehouses is necessary from where the various logistics operations are carried out in order to get the products to the end customers. Depending on the type of product and the industry, these warehouses may have a greater or lesser degree of automation depending on the design of the order preparation process. In warehouses with a lower degree of automation in which the preparation of orders is generally carried out through manual processes or “picking”, there is a high rate of possible human errors and as a result, a significant number of complaints from customers. Facing this situation and thanks to the experience demonstrated in reducing errors and claims in warehouses with a high level of automation, TORSA has designed the Neptune Lite system that guarantees the complete automatic capture of the order preparation and packaging process. Neptune Lite captures and stores videos of manual picking and packing of orders prepared by warehouse personnel. In addition, Neptune Lite integrates with warehouse management software (WMS) to automatically associate captured videos with customers and thus also be able to trace each order with the items that compose it.