Frenco GmbH

Frenco offers solutions in the specialist field of gearing technology and metrology for 40 years. The main focus of Frenco is on the technical know-how and expertise, that Frenco refers in it's trainings and consultations. Our FRENCO concept is characterised by consistent quality and customer orientation. Customer preferences and requirements can always be integrated, as we only start manufacturing the measurement solution on receipt of the order.
Spline gages, master gears, instruments for size inspection, double flank gear rolling devices and universal rotation inspection belongs to our product range. We also place a lot of emphasis on service, flexibility and quality.

Individual quality management system of Frenco GmbH

The QM system, custom-built by us, is subject to constant changes and improvements.
It contains, amongst others, the following elements:

* description of the QM system in form of guidelines
* at least random, possibly 100% goods inward inspection
* unique identification of the products
* production control at regular intervals
* systematic intermediate and final inspections by means of inspection plans and inspection instructions
* issuing of inspection certificates
* direct traceability of measuring results to national artefacts
* documentation of inspection results with a 10-year retention period
* internal and external computer-aided monitoring of inspection equipment
* recording of quality relating costs
* traceability to the sub-supplier
* procedure to process complaints, identify the cause of error and prevent future errors
* guidelines for all business sectors
* quality assurance officer

FRENCO is not certified in accordance with ISO 9000 et seq. and only aims at such certification in the longer term. The main reason for this decision is the fact that the quality of our products and services are not dependant on certification and cannot be proven by such certification either. Although our QA system has very much been influenced by ISO/QS 9000, many formal requirements are not fulfilled. We feel that this bureaucratic effort is unreasonable with respect to a predominantly single item production and a workforce of approximately 50 employees. In this respect, we fulfil what is essential for us, e.g. documentation of rules in specific problems.
Advanced tasks, such as application-relevant support for our customers and quick implementations of new findings and experiences are important to us. Accordingly, we have set ourselves the following medium-term targets, from which our customers in the main will benefit:

* 100% final inspection of all gear profiles that must have gauge quality.
* Reduction of measurement uncertainties during gear and spline inspection.
* Improving existing and developing of new inspection methods for industrial metrology of gearing.
* Guaranteeing of comparability of all measuring results with calibrated artefacts and ring comparisons.

Instead of a certificate, which is with regard to product quality rather questionable anyway, we offer the following:

* Every customer is welcome to visit us on short notice to learn about our QM system.
* We are happy to undergo auditing by our customers.

This ensures that our customers can verify requirements, which may even exceed those of ISO/QS 9000, and establishes mutual trust.